In our firm dedication to serve as a “Force for Good”, we prioritise stakeholder engagement as a cornerstone for driving enduring positive impacts. We recognise our stakeholders not merely as participants, but as essential collaborators in our collective endeavour to create lasting value for society. Through a holistic and integrated approach, we diligently align our organisational goals with the diverse needs and priorities of our stakeholders. Guided by a meticulously crafted stakeholder engagement strategy ratified by our Board, we ensure that every interaction reflects our dedication to stimulating a meaningful relationship and driving sustainable change.
Embracing a culture of continuous improvement, at CTIL our stakeholder engagement methodology evolves in response to the ongoing feedback from our staff, board members, and other key stakeholders. We uphold the principles of materiality, fulfilment, and responsiveness as the bedrock of our engagement strategy, ensuring that our actions remain rooted in genuine understanding and alignment with stakeholder expectations. By nurturing transparent and collaborative relationships, we are persistent in our pursuit of long-term societal value, striving to exceed expectations and uphold our obligation to being a positive force within our communities.
Stakeholder Identification Strategy of CTIL
Identifying and ranking the important stakeholder groups.
Determining the method of communication with the main groups of stakeholders.
Gathering feedback from the designated stakeholders, learning about their expectations, and creating plans of action to dispel their worries.
We have identified our major stakeholders based on their significance, influence, and impact on our business verticals. This exercise aims to pinpoint gaps and develop strategies for enhancing our relationships with them.
Our identified key stakeholders include the following:
Investors and Shareholders
Community
Customers/ Consumers
Employees
Regulatory Bodies/ Government
Supply Chain Partners
Media
Non-Governmental Organisations
Joint-Venture Partners
Stakeholder Expectations and Value Creation
Stakeholder Group: Investors and Shareholders
Medium of Engagement
Quarterly earning call
Conferences and one-on-one engagements
Annual general meetings
Annual reports
Key Expectations
Continuous operational performance
Timely disclosures and compliance
Updated corporate governance framework
Consistent return on investments and profitable growth
Significance of Relationship with CTIL
Investors and shareholders contribute to the financial capital needed for the organisation to expand.
CTIL Approach to Stakeholder Satisfaction
Increase focus on cost optimisation and value-added products
Ethics and transparency
Continuous monitoring and improvement of performance
Stakeholder Group: Community (Continuous Engagement)
Medium of Engagement
Training and workshops
Engagement surveys
Assessment surveys
CSR reports
Emails and telephonic conversations
Key Expectations
Water and sanitation facilities
Infrastructure development
Training and inclusive growth
Environmentally friendly operations
Improvement in overall living standards
Livelihood creation and adequate opportunities
Significance of Relationship with CTIL
Community involvement propels CTIL towards favourable working circumstances that ensure social harmony and acceptance endows positive effects on the environment, society, and economy in the places where we operate.
CTIL Approach to Stakeholder Satisfaction
Organising regular skill development programmes
Quality education opportunities
Continuous CSR initiatives
Providing opportunities for livelihood
Community-centric infrastructure development initiatives
Stakeholder Group: Customers/ Consumers
Medium of Engagement
Virtual sessions
Grievance redressal mechanism
Exhibitions and trade fairs
Advertising campaigns
Regular business interactions
Customer satisfaction surveys
Key Expectations
Product quality and fair pricing
After-sales support
Product safety
Sustainable product offerings and solutions
Significance of Relationship with CTIL
Our clients provide us with the chance to build enduring, mutually beneficial relationships that enable CTIL to take the lead in certain markets and maintain market leadership. Furthermore, they facilitate the continuation of commercial operations and actively contribute to the creation of innovative solutions for contemporary issues. In addition, we are driven to enhance the calibre and affordability of our merchandise by customers.
CTIL Approach to Stakeholder Satisfaction
Diversifying product offerings as per customer demands
CTIL works with regulatory organisations to comprehend compliance and adjust corporate procedures in response to changes in regulations. Furthermore, CTIL receives the necessary licenses and authorisations from governmental bodies to carry on its operations sustainably.
Our supply chain partners provide us with the operational leverage to enhance the value chain and become more cost-effective, environmentally friendly, and customer focused.
CTIL Approach to Stakeholder Satisfaction
Supplier development initiatives
Ethical and transparent operations
Timely assessment and audits
Preference given to local suppliers
Stakeholder Group: Media
Medium of Engagement
Press conferences
Press releases
Conversations and interviews with leadership
Industry events
Key Expectations
Transparent communication
Significance of Relationship with CTIL
Media is pivotal in shaping public perception, brand reputation, and market dynamics.
CTIL Approach to Stakeholder Satisfaction
Recognise the role of media play in informing public
Establish open lines of communication with media
Ensure all communications with media are true and transparent
